SHOPPING POLICY

1. CHARGES

   The use of this Website by the User, such as browsing the Website is free of cost. The User is only required to pay for the services availed by the User of the Website. However, the Service Provider reserves the right to amend this no-fee policy and charge the User for any or all services offered / rendered. In such an event, the User will be intimated of the same when he/she attempts to access the Website, and the User shall have the option of declining to avail of the services offered on the Website. Any such change, if made, shall come into effect immediately upon such change being notified to the User, unless specified otherwise.

2. PACKAGES, FEES AND PAYMENT

   The Service will not be activated until full payment has been provided whether in the form of Demand Draft, Debit Card, Credit Card payments, or other forms of payments as stipulated by Subscription Order. You are liable for the costs incurred in this Contract from the “start date” which is specified in the Subscription Order or if no such date is specified from the date of acceptance, (which will be the date we receive your confirmation of the Subscription Order) if nothing is stated in your Subscription Order.

   If you have elected to pay via credit card, then please note that the service shall only become activated once the first payment or the sole payment (in the event of a lump sum payment upon the contract) has been received by us.

   If payment via credit card on a monthly basis was elected for a 12-month or 6-months Contract, then you shall be required to provide us with your choice of 2 or 4 security cheques, with each cheque representing a pro rata amount of the total Contract amount.

   The security cheques referenced in the provisions of this Clause shall be provided by you, prior to the expiry of the first month of the contract. Failure to provide the security cheque will result in the suspension of the services; until such time that the security cheque is provided to us.

   Please note that any cheque issued by you that "bounces" due to insufficient funds or is rejected by the relevant financial institution for any other reason will incur a Rs1000 administration fee payable to us within seven (7) days and we reserve the right to charge you our reasonable administration costs in dealing with any failed payments and/or costs in relation to pursuing outstanding amounts (including legal fees and expenses).

   The current Fees for the Service are specified in your Subscription Order. We offer a number of different packages that vary in terms of price and services included. You may subscribe to any of these packages but switching, or addition of special conditions to, packages is at our sole discretion. If you wish to change package during your Subscription Order then we reserve the right to amend any such terms in the Subscription Order including but not limited to the Fees. Please be advised that a package can only be reduced to the extent that the total current fee for the Services that you have requested is not reduced until the end of the current contract term. This does not prohibit packages from being varied, so long as the total value of the services subject to the change being requested is not below the total current fee for the Services being provided.

   If your Membership has been suspended for any reason during the term of your Subscription Order you will still be liable to pay any Fee due to us regardless of you receiving the Services.

   We reserve the right to amend any terms in a Subscription Order, including package components and fees, provided that such amendments will not apply during the Term of any Contract entered into prior to the amendment. You are advised to print and retain a copy of these Member Terms and Conditions for your future reference.

3. MODE OF PAYMENT

   The following payment options are available on the Website:

   • Domestic and international credit cards issued by banks and financial institutions that are part of the Visa, Master Card & Amex Card networks
   • Visa & Master Card Debit cards
   • Netbanking/Direct Debit payments from select banks in India. A list of available options will be made available at the time of ‘checkout'.
   • Cheque / Demand Draft / RTGS / NEFT / UPI / IMPS / Digital wallet

   As prescribed by the financial institutions issuing the credit or debit cards affiliated with Visa / Master Card / Amex, the User will required to submit his/her 16-digit card number, card expiry date and 3-digit CVV number (usually on the reverse of the card) while making an online transaction. The User must also have enrolled his/her card with VBV (Verified by Visa) or MSC (MasterCard Secure Code) in order to complete the transaction. The User is hereby expressly made aware that his/her card statements will reflect that a payment has been made in favour of Catalyst E Pages Pvt. Ltd. To place a valid order on the Website, the User is required to complete the transaction, including making payment for the product / services opted for. This may or may not be assisted with a phone call from a customer service representative. By placing an order on the site, the User expressly agrees to the terms and conditions and payment policy published in the appropriate section of the Website, or affiliated websites where reference to such affiliated websites has been specifically made.

   After the user makes his request for the service the user will be asked for his contact information and payment related information. Once the payment transaction has been successfully completed, the user's order will be processed on receipt of the funds from the user's bank or credit card Service Provider. It is at this stage that the user's order is successfully placed. Thereafter necessary steps will be taken to execute the order.

4. PAYMENT & REFUND CLAUSE

   • For all services bought, 50% of the order amount would be towards the activation/administration fees & the rest 50% would be refunded on pro-rata basis, considering the usages of the services. Customer agrees that the refund process would take at least 21 days after the complete documentation has been received by the Finance team for processing such refund.
   • Where Subscription Fees accrues it shall be payable at or within such time as stated in the invoice(s) issued by the Company to the User.
   • The Subscription Fees shall be paid by the User on demand. In case the user disputes the same for any reason whatsoever, he shall make the payment towards the Subscription Fees accrued subject to the decision of the Company on the dispute. In the event of Company’s deciding the dispute in the User’s favour, the Company shall refund to the User any excess amount paid by the User free of interest.
   • Any delay in the payment by the User of any sums due under this Agreement, the Company shall have the right to charge interest on the outstanding amount from the date the payment became due until the date of final payment by the User.

5. PAYMENT SECURITY

   Transactions on the Website are secure and protected. Any information entered by the User when transacting on the Website is encrypted to protect the User against unintentional disclosure to third parties. The User's credit and debit card information is not received, stored by or retained by the Service Provider / Website in any manner. This information is supplied by the User directly to the relevant payment gateway which is authorized to handle the information provided, and is compliant with the regulations and requirements of various banks and institutions and payment franchisees that it is associated with.

6. CHARGE BACK POLICY

   • Payment for the services offered shall be on 100% advance basis.
   • Payment for service once subscribed to by the subscriber, is not refundable and any amount paid shall stand appropriated.
   • Refund if any will be at the sole discretion of Catalyst E Pages Private Limited only.
   • User acknowledges and agrees that Catalyst E Pages Private Limited at its sole discretion and without prejudice to other rights and remedies that it may have under the applicable laws, shall be entitled to set off the amount paid by a subscriber/user, against any amount(s) payable by user to Catalyst E Pages Private Limited under any other agreement or commercial relationship towards other products/services.
   • Catalyst E Pages Private Limited offers no guarantees whatsoever for the accuracy or timeliness of the refunds reaching the Subscribers card/bank accounts. This is on account of the multiplicity of organizations involved in processing of online transactions, the problems with Internet infrastructure currently available and working days/holidays of financial institutions.

7. CANCELLATION

   • Company shall reserve the exclusive right to cancel any content whatsoever from being published or reflected on its website or in any other mode. The cancellation charges payable to the User shall be at the applicable rates laid down in the cancellation and refund policy.
   • For all services bought, 25% of the order amount would be towards the activation/administration fees & the rest 75% would be refunded aganist cancellation on pro-data basis, considering the usages of the services. Customer agrees that the cancellation process would take at least 21 days after the complete documentation has been received by the Finance team for processing such refund.
   • All refund and cancellation will be process after deducting all goverment taxes, as once these taxes paid to goverment can not be claimed. So the customer agrees the terms of cancellation and refund process.
   • Where Subscription Fees accrues it shall be payable at or within such time as stated in the invoice(s) issued by the Company to the User.
   • The Subscription Fees shall be paid by the User on demand. In case the user disputes the same for any reason whatsoever, he shall make the payment towards the Subscription Fees accrued subject to the decision of the Company on the dispute. In the event of Company’s deciding the dispute in the User’s favour, the Company shall refund to the User any excess amount paid by the User free of interest.
   • Any delay in the payment by the User of any sums due under this Agreement, the Company shall have the right to charge interest on the outstanding amount from the date the payment became due until the date of final payment by the User.